Frequently Asked Questions
Everything you need to know about your Keychron purchase in Portugal.
Do you ship to mainland Portugal and the islands?
Yes, we provide fast shipping to mainland Portugal via CTT Express and specialized courier services to Madeira and the Azores.
What is the standard delivery time for orders?
Orders within mainland Portugal typically arrive within 2 to 4 business days. Delivery to the islands may take 5 to 10 business days depending on local logistics.
Are the keyboards sold with the ISO-PT (Portuguese) layout?
We offer a wide selection of both ISO-PT layouts and standard ANSI layouts. Please check the specific product description to ensure you are selecting your preferred keycap configuration.
What payment methods do you accept?
We accept MB WAY, Multibanco references, Credit Cards (Visa/Mastercard), and PayPal to ensure a secure and convenient checkout process.
What is your return policy for Portuguese customers?
In accordance with EU regulations, you have 14 days from the date of receipt to return your product. The item must be in its original packaging and in mint condition.
Do Keychron products come with a warranty?
All our electronics come with a standard 3-year manufacturer warranty in compliance with Portuguese consumer protection laws, covering any factory defects.